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Service Description – General Part

Effective: September 2025

This Service Description applies in connection with an offer of Robert Bosch Manufacturing Solution GmbH or Robert Bosch GmbH, Business Unit Bosch Connected Industry (hereinafter “Bosch”) for the use of the software Agentic AI Manufacturing Framework Cloud Service (hereinafter also “Agentic Cloud Service” or “Service”) by the Customer.

The Agentic Cloud Service is a fully managed, multitenant SaaS platform that enables customers to design, build and run LLM-powered agents and no-code workflows in a secure, enterprise-grade cloud environment. It provides: - A web-based portal (Agentic AI Hub) for user, organization and subscription management
- A no-code workflow editor (planned for future releases, not yet part of offering) - A conversational chat interface
- A semantic query engine & agent runtime
- A marketplace for connectors, agents and usage packages (planned for future releases, not yet part of offering)

1. Services and Descriptions

The Service comprises the following services:

  1. Agentic AI Hub
    The central web portal for subscription management, user/organization setup, support and marketplace access.

  2. Identity & Access Management Service
    Provides authentication (single sign-on) and fine-grained user/group/role authorization.

  3. Semantic Query Engine Service
    Indexes and retrieves structured and unstructured knowledge via vector embeddings and LLM queries.

  4. Agent Runtime Service
    Executes and scales LLM-based agents and workflows in a secure, multi-tenant environment.

  5. Data Ingestion & ETL Service
    Orchestrates extract-transform-load pipelines to ingest, transform and prepare data from external sources.

  6. Tools & Connectors Service (planned for future releases, not yet part of service) Offers a catalog of pre-built connectors and tools for seamless integration with databases, APIs and file stores.

  7. No-Code Workflow Design Service (planned for future releases, not yet part of service) Provides a drag-&-drop, low-code interface for building and configuring agentic workflows without custom code.

  8. Conversational Chat UI Service
    Enables end users to interact with agents through a responsive, web-based chat interface.

  9. Marketplace & Provisioning Service (planned for future releases, not yet part of service) Allows browsing, licensing and provisioning of agents, workflows, connectors and usage packages.

  10. Billing & Payment Service
    Handles subscription plans, invoicing, payment methods and ARR reporting.

  11. Usage & Consumption Management Service
    Tracks usage metrics, enforces consumption limits and generates alerts for cost control.

  12. Support & Feature-Request Service (planned for future releases, not yet part of service) Provides documentation, “Book an Expert” scheduling, support ticketing, feature requests and changelogs.

  13. Monitoring & Audit Service (planned for future releases, not yet part of service) Collects security logs, performance traces and consumption metrics for compliance and troubleshooting.

All documentation and all admin & user front ends are provided in English language.

2. System Requirements for Use

Because this is a fully managed cloud service, Bosch hosts and operates all server-side components. The Customer must provide:

2.1 Client Requirements

  • Modern web browser (Chrome, Edge, Firefox, Safari)—up to two major versions back
  • Internet bandwidth ≥ 5 Mbps per concurrent user
  • Screen resolution ≥ 1280 × 800

2.2 Identity & Network

  • Stable Internet connectivity and access to *.manufacturing-co-intelligence.com domains
  • Single Sign-On via customer’s Identity Provider (OIDC/SAML) or local user accounts

3. Customer Responsibilities

  1. Data Ingestion & Quality
  2. Customer configures and secures source systems (S3, SQL, GraphDB, REST, etc.).

  3. Customer is solely responsible for data quality, backup, and compliance. Bosch does not retain customer data beyond agreed retention periods.

  4. Network & Proxy Configuration

  5. Any restricted network or proxy setups must be coordinated with Bosch in advance.

  6. Monitor Release Notes

  7. The customer will regularly monitor the release notes provided by Bosch for any announced changes that need to be implemented at customer side.

4. Maintenance, Updates & SLAs

  1. Platform Operations

  2. Continuous deployment in secure, multitenant environment

  3. Service Level Agreement

  4. Uptime: 99.9 % (excluding scheduled maintenance)

  5. Support: Only for working days in Baden-Württemberg, Germany 09:00-17:00 German time. Response times are not guaranteed.

  6. Release Management

  7. Change notifications via Release Notes

5. Optional Professional Services

Upon separate agreement, Bosch can provide:
- Integration support (data-source onboarding, custom connectors)
- Implementation & rollout consulting (project management, training, Go-Live support)
- Customer-specific extensions (agent templates, custom workflow nodes)

6. Rate Limiting

The service is sold with a usage based rate limiting. Bosch can change these rates without prior warning and without consent from the customer. Bosch will inform the customer about these changes and subsequently also about current consumption. In case a customer exceeds the set limits, Bosch will pause the service for the affected users accordingly.

7. Definitions

  • Customer
    The contracting entity using the Service.

  • User
    Any Customer employee or subcontractor authorized to use the Service.

  • API
    The published REST/WebSocket interfaces for module interaction.

  • Agent Runtime
    Execution environment for LLM-powered agents and workflows.

  • SLA
    The Service Level Agreement as specified in Section 4.